Privacy Policy

Introduction

iNano Laboratory (the “Lab”, operating the inanolab.com website) is committed to protecting your privacy and personal data. We respect and value your data privacy rights, ensuring that all personal information you provide is collected and processed lawfully, fairly, and only for legitimate purposes in accordance with the Philippines’ Data Privacy Act of 2012. This Privacy Policy explains what data we collect, how we use and safeguard it, and your rights regarding that data.

Our services are intended for users in the Philippines. By using our website or submitting a service request, you consent to the practices described in this Policy. If you do not agree, please refrain from using the site or providing personal information.

Information We Collect

We only collect personal data when you voluntarily provide it—specifically when you fill out our Service Request Form. The types of data collected include:

1. Personal Identification

Your name, email address, and mobile number, used to contact you regarding your request.

2. Affiliation Details

Your position, school or organization, and address. These help us prepare official documentation and understand your service context.

3. Service Request Details

Information about the analysis you are requesting: type of test, number of samples, material type, conductive properties, sample characteristics, analysis objectives, and EDX elements of interest.

4. Scheduling and Cost Information

Preferred delivery and turnaround dates, cost breakdown, discount codes, and computed totals. We do not process payments online.

5. Attachments

Any files you upload (photos, reference documents), collected only to support your analysis request.

6. Technical Data and Timestamps

Submission timestamps, IP address, browser type, and similar data used for security, logging, and audit purposes. These do not personally identify you beyond what you voluntarily submit.

If you do not provide required information (e.g., contact details or sample details), we cannot process your request.

How We Use Your Information

We use your data solely to provide and improve our laboratory services:

• To process service requests and perform the required analysis.
• To schedule services and deliver results based on your provided dates.
• Customer support and replying to inquiries.
• Record-keeping for reports, reference, and official documentation.

We do not sell, rent, or use your data for marketing purposes.

Sharing and Disclosure of Information

1. Within Our Organization

Access is limited to authorized iNano Laboratory personnel who need your information to fulfill your request.

2. Service Providers (Third-Party Processing)

We use Google services for authentication (Google Login) and for storing form responses. Google acts as our data processor and does not use your information beyond providing these services.

3. Legal Requirements

We may disclose data only when required by law, a court order, or to protect the rights and safety of users.

We never sell or trade your information to any external party.

Cookies and Tracking Technologies

We do not use analytics or advertising cookies. Only essential cookies may be used for site functionality, particularly for Google authentication (login sessions).

You may disable cookies in your browser, but Google Login may stop f